---
title: "Can team members see only some clients?"
url: "https://calltracking.au/help/agencies/team-access"
summary: "No. A team member's agency role applies to every client linked to your agency, so to give someone access to one client only, an Owner adds them as a user of that client's account instead."
type: explainer
audience: customers
products: ["Agency accounts", "Enfonica Console"]
who_can_do_this: "An agency Owner"
---

# Can team members see only some clients?

**Short answer:** No. A team member's agency role applies to every client linked to your agency, so to give someone access to one client only, an Owner adds them as a user of that client's account instead.

**Applies to:** Agency accounts, Enfonica Console  
**Who can do this:** An agency Owner

## What can each role do?

Every team member has one role, and it applies to all your clients:

| Role | Can |
| --- | --- |
| **Owner** | Everything, including inviting team members, changing roles and removing people |
| **Editor** | Create and send quotes, and set up and change every client's tracking |
| **Viewer** | See quotes, and every client's sites, calls and reports, without changing anything |

So someone who needs to change one client's setup needs the Editor role, which lets them change every client's.

## How do you give someone access to one client?

Add them to that client's account rather than to your agency. An Owner of the client's account, or one of your agency's Owners, goes to the client's **Users**, selects **Add user**, and selects their role. If they aren't on your agency's team, they then see that client only. To learn how, see [Manage users and roles](/docs/account/users-and-roles/).

## What should you do when someone leaves your agency?

Remove them from **Team** the same day. Until you do, they can still see every client's calls and recordings. To learn how, see [Invite and manage team members](/docs/agencies/manage-team/).

## Related

- [Can a client remove its agency from Call Tracking?](https://calltracking.au/help/agencies/remove-agency.md)
- [Invite and manage team members](https://calltracking.au/docs/agencies/manage-team/)
- [Manage users and roles](https://calltracking.au/docs/account/users-and-roles/)

---

Web version: https://calltracking.au/help/agencies/team-access