---
title: "Which phone number types can you use for call tracking?"
url: "https://calltracking.au/help/numbers/number-types"
summary: "Australian local numbers (02, 03, 07 and 08), 1300 numbers and 1800 numbers, but not mobile numbers or numbers outside Australia. Use the type that matches the number the business already shows, so the swap looks natural."
type: explainer
audience: everyone
products: ["Number pools", "Static tracking numbers"]
---

# Which phone number types can you use for call tracking?

**Short answer:** Australian local numbers (02, 03, 07 and 08), 1300 numbers and 1800 numbers, but not mobile numbers or numbers outside Australia. Use the type that matches the number the business already shows, so the swap looks natural.

**Applies to:** Number pools, Static tracking numbers

## Which types are there?

| Type | Called in the Enfonica Console | Looks like | What the caller usually pays |
| --- | --- | --- | --- |
| Local | **Local** | `02`, `03`, `07` or `08`, then eight digits | A local call |
| 1300 | **Shared-Rate** | `1300 975 707` | About the cost of a local call, from anywhere in Australia |
| 1800 | **Toll-Free** | `1800 975 707` | Usually nothing |

What a call actually costs the caller depends on their phone plan.

You select the type when you order numbers for a pool or a static number.

## Which type suits the business?

Match the number the business already shows. The tracking script swaps the website's number for a tracking number, so a local number replaced with a 1300 number looks odd to visitors, and a business that offers toll-free calls should keep offering them.

- **Local** suits a business that serves one area and wants to look local.
- **1300** suits a business that serves the whole country.
- **1800** suits a business that wants to offer toll-free calls.

## Can you use mobile numbers?

No. Mobile numbers and numbers outside Australia aren't available as tracking numbers. Calls to a tracking number can still be answered on a mobile: the number forwards calls to wherever the business wants them to go. To learn how, see [Route incoming calls](/docs/routing/).

## Related

- [Can you keep your existing phone number with call tracking?](https://calltracking.au/help/numbers/keep-existing-number.md)
- [How many tracking numbers does a website need?](https://calltracking.au/help/numbers/how-many-numbers.md)
- [Australian number types](https://calltracking.au/docs/numbers/#australian-number-types)

---

Web version: https://calltracking.au/help/numbers/number-types