How Do Call and SMS Packs Work?
Simple, automatic, and no waste. Understand how usage packs work with your plan.
The Simple Truth
Packs are automatically added when you need them.
There's no manual top-up. No service interruption. No worrying about running out. When you approach your plan's allowance, we add a pack automatically so your tracking never stops.
Call Pack
per pack
SMS Pack
per pack
How It Works
You Start with Your Plan
Every plan includes calls, SMS, and AI credits. For example:
Starter
100 calls
50 SMS
100 AI credits
Growth
500 calls
250 SMS
500 AI credits
Pro
2,000 calls
1,000 SMS
2,000 AI credits
You Use Your Allowance
As calls come in, your plan allowance is consumed. We track usage in real-time so you always know where you stand.
Packs Are Auto-Added (If Needed)
When you're close to running out, we automatically add a pack. Your service continues without interruption.
Example:
You're on the Starter plan (100 calls). You receive your 95th call. We automatically add a Call Pack ($20 for 100 calls). You now have 105 calls remaining.
Unused Credits Roll Over
Packs never expire. If you don't use all the credits in a pack this month, they carry forward to next month.
Example:
You added a Call Pack in January but only used 60 of the 100 calls. The remaining 40 calls roll over to February and can be used anytime.
Why We Built It This Way
Most call tracking platforms have one of two painful models:
1. Hard limits
Your tracking stops when you hit your allowance. Leads are lost.
2. Per-use billing
Every call is billed individually, leading to unpredictable invoices.
We chose a third way: automatic packs that never expire.
No service interruption
Your tracking never stops. Calls keep flowing, attribution stays intact.
Predictable pricing
Packs are a fixed cost ($20 for calls, $5 for SMS). No surprises.
Zero waste
Unused credits roll over indefinitely. You never lose what you've paid for.
No manual intervention
We handle it automatically. You focus on optimising campaigns.
Common Questions
Do I get charged for packs I don't use?
No. Packs are only added when you're about to run out. If you stay within your plan allowance, you never pay for a pack.
Can I disable auto-add?
Yes. If you prefer to manually approve packs, you can configure that in your account settings. (Note: If auto-add is disabled and you run out of credits, calls may not be tracked until you manually add a pack.)
What if I have leftover credits from multiple packs?
All credits stack. If you add 3 Call Packs over time and only use 200 calls total, you have 100 calls remaining. They never expire.
Do short calls (under 30 seconds) consume credits?
No. Calls under 30 seconds are 100% free and don't consume any credits from your plan or packs.
Ready to Get Started?
Simple pricing, automatic packs, and zero waste. See how Enfonica makes call tracking effortless.
Full access • Expert support included