Your data. Your controls.
Understand what Call Tracking collects, who can access it, and how to configure recording and integrations for your business.
How Call Tracking handles your data
Data stored in Australia
Session and call data are stored by Enfonica in Australia. Connected integrations send call data to the platforms you enable, so review those services when choosing your setup.
What the tracking script collects →Project roles
Owner, Editor and Viewer roles control access to each project. Viewers can see calls, recordings and reports, but cannot change settings. Owners can invite and remove users and change their roles.
Manage users and roles →Two-factor authentication
Users can turn on two-factor authentication from Account in the Console user menu. An organisation can require two-factor authentication for its users.
Account security settings →Recording and caller notices
Recording is off for new tracking sites. When enabling it, configure the recording preamble separately using text-to-speech or an audio file. Turning on recording does not turn on the notice.
Configure recording and the preamble →Recording retention
Recordings are kept for up to one year and then deleted. Anyone with Viewer, Editor or Owner access to the project can play recordings, so give project access only to people who need it.
Recording retention and access →Choose your integrations
Google Ads and Meta Ads use ad click identifiers to match conversions, without sending caller phone numbers or email addresses. GA4 receives Analytics identifiers and call-event data, including labels and summaries when present. HubSpot and Zapier receive caller phone numbers as part of their call records. You control which integrations are enabled.
Review what each integration receives →Privacy and recording responsibilities
A recording notice is one part of your setup. Recording requirements vary by state, territory and circumstances; enabling a preamble does not by itself establish compliance. Read the Australian recording consent guide when deciding how your business will record calls.
For how Enfonica handles personal information, see our Privacy Policy.
Questions about security?
Tell us what you need to know about data handling, access or recording before choosing your setup.