How-to guide

Change your Call Tracking plan or cancel your subscription

Short answer

A Billing Owner or Billing Editor changes the plan or cancels in the billing portal, from Billing in the Enfonica Console's user menu, without going through the agency. A cancelled subscription stays active until the end of the billing period.

Applies to
Billing, Enfonica Console
Who can do this
A Billing Owner or Billing Editor on the account
On this page
  1. Before you start
  2. Open the billing portal
  3. Change the plan
  4. Cancel the subscription
  5. Check that it worked
  6. Still stuck?
  7. Related

Before you start

  • You have the Billing Owner or Billing Editor role on the account. The person who signed up has it.
  • The account is a Call Tracking account with a monthly plan. Enterprise accounts are billed on their Enfonica account and have no plan to change.

Open the billing portal

  1. Sign in to the Enfonica Console.
  2. At the bottom of the sidebar, open your user menu, and select Billing.

The billing portal opens. It's run by Stripe, our payment provider. Here you can change the plan, cancel, update the card and download invoices.

If Billing is greyed out, you don't have the Billing Owner or Billing Editor role on the account. Ask the person who signed up to do it.

Change the plan

  1. In the billing portal, select the option to update your plan.
  2. Select the new plan, and confirm.

The right plan depends on the website's traffic and calls. To compare the plans, see Plans.

Cancel the subscription

  1. In the billing portal, select the option to cancel.
  2. Confirm the cancellation.

The subscription stays active until the end of the current billing period. Then calls to the tracking numbers stop, the website shows its normal number again, and anything over the plan in the last period is billed on a final invoice. Your call history, recordings and settings are kept.

Warning: After the subscription ends, its tracking numbers can be released, and a released number can't be brought back. If a number is printed on ads or signs and you want to keep it, contact support before the subscription ends.

If an agency set up the account, it's told when the subscription ends.

Check that it worked

Open the billing portal again. It shows your new plan, or the date your subscription ends. To come back after it ends, see Your Call Tracking service is paused.

Still stuck?

Contact support

Tell us which tracking site it affects and what you've tried. Our support team will reply by email.