Manage billing and your plan¶
A Call Tracking account has a monthly plan for its tracking site. The business that owns the account pays Enfonica directly by card, and manages its payment method, invoices and subscription in the billing portal.
Enterprise accounts
There is no plan. Call Tracking usage is billed on your existing Enfonica account, and Billing in the Enfonica Console opens the account's billing overview, invoices and payments. See Two kinds of accounts.
Plans¶
| Starter | Growth | Pro | |
|---|---|---|---|
| Monthly fee | $99 | $149 | $349 |
| Suited to | Up to 1,000 sessions a month | Up to 10,000 | Up to 25,000 |
| Phone numbers included | 2 | 5 | 10 |
| Calls included | 100 | 500 | 2,000 |
| SMS included | 50 | 250 | 1,000 |
| AI credits included | 100 | 500 | 2,000 |
Prices are in Australian dollars and exclude GST. Current pricing is on the pricing page. Larger sites are quoted individually.
What counts¶
- A call is an answered call of 30 seconds or longer. Calls under 30 seconds, and calls that aren't answered, don't count against the plan.
- AI credits come with calls, one for each call in the plan or in a call pack, and are used for AI Call Insights on recorded calls. They aren't counted separately and can't be bought on their own.
- Phone numbers are counted across the site. The plan's inclusion covers the most expensive numbers first (1300 and 1800 numbers before local numbers), then the oldest. Each additional number is billed monthly, at $5 for a local number and $8.50 for a 1300 or 1800 number. A number is billed for each month it's active, including the whole month it was added. There's no proration, and removing a number doesn't give a refund.
Text-to-speech in flows, call recording storage for 1 year and voicemail transcription are included at no charge.
Packs¶
When a site uses more calls or SMS than the plan includes in a month, a pack is added automatically so tracking continues:
| Pack | Price | Contains |
|---|---|---|
| Call pack | $20 | 100 calls and 100 AI credits |
| SMS pack | $5 | 100 SMS |
Packs don't expire. Unused calls and SMS carry over to later months.
Agency discount¶
A client that signs up through an agency's quote receives a 10% discount on the subscription for as long as the subscription lasts. The discount appears on the quote, on invoices and in the billing portal.
Open the billing portal¶
- In the Console, open the user menu and click Billing.
- The Console takes you to the billing portal.
In the portal you can update the payment card, view and download invoices, change the plan, and cancel the subscription. Only Billing Owners and Billing Editors can open the portal. For everyone else, including Billing Viewers, Billing is disabled. See Billing access. Agency team members don't have billing access to client accounts.
Invoices¶
Each month's invoice is checked by Enfonica before the card is charged, so the charge can come a few days after the billing date. Invoices are available in the billing portal.
Failed payments¶
If a payment fails, Stripe, our payment provider, emails you and retries the card. If an agency set up the account, Enfonica also emails the agency team member who created the quote, the first time a payment fails. To avoid an interruption, update the card in the billing portal.
If the payment can't be collected, the subscription ends and calls to your tracking numbers stop. The Console then shows a full page saying Your Call Tracking service is paused. See Restore service.
Cancel¶
Cancel the subscription in the billing portal. It stays active until the end of the current billing period. When it ends, calls to your tracking numbers stop, and any calls, SMS or numbers over your plan in the last period are billed on a final invoice. Your call history, recordings and settings are kept. To come back, see Restore service.
Restore service¶
When the subscription has ended, the Console shows Your Call Tracking service is paused in place of everything else.
Only a user with the Billing Owner or Billing Editor role on the account can restore service. Other users see a message asking them to have one of those users sign in and choose a plan.
- Choose a plan.
- Click Restore at $N/mo, where $N is the plan's monthly fee before any agency discount. An agency discount on the ended subscription carries over, and Stripe checkout shows the discounted price.
- Enter a card on the secure Stripe checkout page and pay.
Service resumes as soon as the payment succeeds. Tracking numbers released while the service was paused don't come back. After restoring, check the site's number pools and static numbers, and add numbers where needed. See Add numbers to a pool.
Having trouble? See Your Call Tracking service is paused in the Help Center.