Explainer

Is Call Tracking white-label?

Short answer

No, it's co-branded: your agency's name is on the quotes your clients get, and your logo or name is in the Enfonica Console and on email reports. Enfonica is shown as the provider, at checkout, on invoices and on the sign-in page.

Applies to
Agency accounts, Email reports
On this page
  1. Where does your agency's brand appear?
  2. Where does Enfonica appear?
  3. Why isn't it white-label?
  4. Still stuck?
  5. Related

Where does your agency's brand appear?

Where What your client sees
The quote email Your agency's name: the quote is from you, and the account is managed by you
The quote page "Prepared by" your agency
The Enfonica Console "Managed by" with your logo, or your agency's name if you haven't added a logo
Email reports Your logo or name, and "Managed by" your agency

Where does Enfonica appear?

  • The checkout and the invoices, because the client pays Enfonica directly.
  • The Console's sign-in page, which shows the Enfonica logo.
  • The footer of email reports: "Powered by Enfonica Call Tracking".

Why isn't it white-label?

Your client is Enfonica's customer: they own the account and the numbers, and they pay us directly. So they need to know who they're dealing with. To learn why billing works this way, see Why does the client pay Enfonica, not the agency?

Still stuck?

Contact support

Tell us which tracking site it affects and what you've tried. Our support team will reply by email.