Short answer
No integration receives call recordings, and only HubSpot can receive transcripts, if you turn that on. Google Ads and Meta Ads receive only the ad click, the time of the call and a call ID, and the other integrations also get the call's labels and AI summary.
- Applies to
- Call recording, Google Ads integration, Google Analytics integration, Meta Ads integration, HubSpot integration, Zapier integration
- Works with
- Google Ads, Google Analytics 4, Meta Ads, HubSpot, Zapier
What does each integration receive?
| Integration | What it receives | Recording | Transcript |
|---|---|---|---|
| Google Ads | The ad click ID, the time of the call and a call ID | No | No |
| Meta Ads | The ad click ID (fbclid), the time of the call and a call ID |
No | No |
| Google Analytics 4 (GA4) | An event with the call's attribution (pages, source, campaign, device), its labels and its AI summary | No | No |
| HubSpot | The call, with the caller's number and how long it lasted, and a note with its summary, labels and source. It can create a contact from the caller's number | No | Only if you turn on Include the transcript |
| Zapier | The call's ID, start and end times, the caller's number and the tracking number; the visit's landing page, referrer, ad click IDs, Google Analytics IDs and device; the source, medium, campaign, term, content and channel; and the labels and AI summary | No | No |
Labels never leave Call Tracking for Google Ads or Meta Ads. If you set labels a call must have, they only decide which calls are sent.
Where do recordings stay?
In Call Tracking. Only people with access to the tracking site can listen to them, in the Enfonica Console. To learn how long they're kept, see How long are call recordings kept?
Still stuck?
Contact support
Tell us which tracking site it affects and what you've tried. Our support team will reply by email.
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