Troubleshooting

Find the symptom and follow the link.

The website

Symptom	See
The phone number on the website doesn't change	Troubleshoot number swapping
The number changes on some pages only	Troubleshoot number swapping
The number changes during a visit	Size a number pool
A single-page app shows the original number after navigating	Single-page applications
The tag is blocked by a consent banner	Install with Google Tag Manager

Calls and attribution

Symptom	See
A call shows no attribution	Why attribution can be missing or ambiguous
Source and campaign are empty on an attributed call	Why attribution can be missing or ambiguous
Many calls are Low or Medium confidence	Attribution confidence and reason flags
A test call was attributed to an earlier test	Verify the installation
Calls don't reach the business	Route incoming calls
Calls aren't recorded	Record calls and play a consent message
The transcript or labels are missing	Set up AI Call Insights

Integrations

Symptom	See
No conversions in Google Ads	Push call conversions to Google Ads
No events in Google Analytics	Send call events to Google Analytics 4
No events in Meta	Send call conversions to Meta Ads
Calls aren't in HubSpot	Log calls in HubSpot
A Zap doesn't fire	Automate workflows with Zapier

Account

Symptom	See
A control is disabled with a permission message	Manage users and roles
The Console shows a suspended banner	Manage billing and your plan
A client didn't get the quote or the sign-in link	What your client sees
A team member can't see a client	Invite and manage team members

Contact support

If the pages above don't solve it, contact Enfonica support through the contact page. Include the tracking site's name, the call's time and tracking number if it concerns a call, and the website URL and browser console output if it concerns the script.