Troubleshooting¶

Find the symptom and follow the link. Each link opens an answer in the Help Center.

The website¶

Symptom	See
The phone number on the website doesn't change	Tracking numbers don't show on your website
The number changes on some pages only	Tracking numbers don't show on your website: The number changes on some pages only
The number changes during a visit	Why does the tracking number change during a visit?
A single-page app shows the original number after navigating	Does call tracking work on single-page apps?
The tag is blocked by a consent banner	Tracking numbers only show after visitors accept cookies

Symptom	See
A call shows no attribution	A call shows no attribution
Source and campaign are empty on an attributed call	A call shows no attribution: The call is attributed, but the campaign is empty
Many calls are Low or Medium confidence	What does attribution confidence mean?
A test call was attributed to an earlier test	A test call shows an earlier test's source
Calls don't reach the business	Calls to a tracking number don't reach the business
Calls aren't recorded	Calls aren't recorded
The transcript or labels are missing	A call has no transcript or AI labels

Symptom	See
No conversions in Google Ads	When do tracked calls show up in Google Ads?
No events in Google Analytics	Calls don't show up in Google Analytics, Google Ads, Meta, HubSpot or Zapier
No events in Meta	Calls don't show up in Google Analytics, Google Ads, Meta, HubSpot or Zapier
Calls aren't in HubSpot	Calls don't show up in Google Analytics, Google Ads, Meta, HubSpot or Zapier
A Zap doesn't fire	Calls don't show up in Google Analytics, Google Ads, Meta, HubSpot or Zapier

Symptom	See
A control is disabled with a permission message	You don't have permission to perform this action
The Console shows "Your Call Tracking service is paused"	Your Call Tracking service is paused
A client didn't get the quote or the setup link	A client didn't get the quote or setup link
A team member can't see a client	A team member can't see a client

If none of these solves it, contact support.