Menu step

The Menu step presents keypad options to the caller, such as "press 1 for sales or 2 for support", and routes the call by the key pressed. This kind of menu is often called an IVR.

Configuration

Field	Description
Prompt	Audio that tells the caller the options, from the media library or text-to-speech.
Keypad	Adds an exit for each key you select.
Invalid	Audio played when the caller presses a key that has no exit.
Timeout	Audio played when the caller doesn't press anything in time.
Attempts	How many tries the caller gets.
Input timeout seconds	How long the caller has to press a key.
Allow input during prompt	Lets the caller press a key before the prompt finishes. The prompt stops and the call moves on.
Exit on timeout	Leaves the menu through the Incomplete exit on the first timeout. Use it for prompts like "or hold to speak to reception".

Exits

Add exits with the Keypad field or by dropping a step on a named dropzone.

Type	Description
1 to 9, 0, *, #	Taken when the caller presses that key.
Incomplete	Taken when the caller uses all attempts or the menu times out.