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Add numbers to a pool

A pool needs numbers before the script can swap anything. Order new numbers, or add numbers the project already owns.

Before you begin

Order new numbers

  1. In the Enfonica Console, open the tracking site, click Number pools, open the pool, and open its numbers.
  2. Click Add numbers. If the page shows tabs, select Auto-Provision.
  3. Under Number configuration, choose the Number type: Local, Toll-Free (1800) or Shared-Rate (1300).
  4. For local numbers, choose a Location (city/zone). It's required for local numbers.
  5. Under Capacity calculator, set Website sessions per month, Average time on page, Pages with number and Safety factor to get a recommended quantity. Then set Numbers to provision under Final configuration.
  6. Click Provision N Numbers, where N is the quantity.

The order appears under Provisioning in progress with the state Pending. Orders are processed hourly: when the numbers are in stock, they appear in the pool automatically at the next run, usually within an hour. If not enough numbers are in stock, the order shows Partially fulfilled or stays Pending. Enfonica is alerted to top up inventory, and the order completes on a later run. Allow a business day for that case.

Add numbers from inventory

Enterprise accounts

If the project also has Communications Cloud, it can own numbers that aren't in use. Add them instead of ordering more: open the pool's numbers, click Add numbers, select the From Inventory tab, search for the numbers, select them, and click Add selected. The Console shows "Numbers added to pool." A Call Tracking account doesn't have this tab. See Two kinds of accounts.

Remove a number

  1. Open the pool's numbers.
  2. Next to the number, click Delete number.
  3. Choose whether to keep the phone number in the project's inventory. If you clear the option, the phone number is released from the project.
  4. Confirm.

Calls to a removed number no longer reach the pool's handlers. Keep the number in inventory if you might use it again.

Billing

Numbers beyond the plan's inclusion are billed for each month they're active, including the whole month they were added. There's no proration. See Manage billing and your plan.

Enterprise accounts

Every number is billed on your Enfonica account from the day it is provisioned. See Two kinds of accounts.

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