Flow steps¶

A flow is made of steps. Each step does something with the call or routes it according to the call's details or the caller's input.

To configure a step, click it in the flow tree. Changes apply as soon as you make them.

Standard steps¶

Name	Icon	Description
Call		Forward the call to one or more phone numbers or SIP endpoints.
Play		Play audio to the caller from the media library or text-to-speech.
Menu		Offer the caller keypad options, with an exit for each key.
Date		Route calls by date, for example on public holidays.
Time & Day		Route calls by time of day and day of the week.
Route by Caller ID		Route calls by the caller's number, for priority callers or to block nuisance callers.
Route by State		Route calls by the caller's state. Works with Australian 13, 1300 and 1800 numbers only.
Go To		Jump to another step in this flow, to another flow, or to a URI.
Proportional		Split calls between paths by weight, for split testing or load balancing.
Record		Record the call from a chosen point.
Voicemail		Take a voicemail and send it to recipients by email or SMS.
Fax		Receive a fax and send it to recipients by email or SMS.

Premium steps incur an additional charge per use.

Name	Icon	Description
Route by Postcode		Ask the caller for a postcode and route to the nearest location. Australian postcodes only.
Route by Location		Route the caller to the nearest location automatically. Australia only.