Read the site overview

The overview is the first page of a tracking site. It shows the last 7 days of calls and how they compare with the 7 days before.

Open the overview

In the Enfonica Console, open the tracking site and click Overview.

What it shows

• Number pools and Static tracking numbers: how many of each the site has, with links to manage them.
• Total calls: all calls to the site's tracking numbers in the last 7 days, with the change from the previous 7 days.
• Unique callers: distinct caller numbers.
• Avg duration: the average length of connected calls, in minutes.
• % completed: the share of calls that were answered at the destination.
• % not answered: the share of calls where nobody picked up, including callers who hung up in a menu or left a voicemail.
• Calls over time: daily totals for the last 7 days.
• Average duration: daily average call length.
• Weekly overview: totals against answered calls.
• Top sources: sources ranked by call volume.

Periods are calculated in Australian Eastern Standard Time.

If the site is paused, a banner says so and metrics may lag until it is resumed.

Use it

• A falling % completed means the business is missing calls. See Business hours, failover and voicemail with Flow.
• Top sources is the quickest answer to "where do our calls come from". For more detail, use Explore.
• For a client-ready summary on a schedule, use email reports.