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Verify the installation

Check that the script loads, that the number swaps, and that a call is attributed, before you hand a website over to a client.

Before you begin

  • The script is installed. See Install the tracking script.
  • The site has a pool with a rule and at least one number, and the site is active.
  • You have a phone to make a test call from.

1. Confirm the script loads

  • Load a page of the website, then in the Enfonica Console open the tracking site, click Settings, and under Tracking script click Refresh. Installed means the script reported in; see Check that the script is installed. If it still shows Not detected, continue with the browser checks below to find out why.
  • Open the website in a private browsing window. Add ?utm_source=verify&utm_medium=test to the URL, for example https://www.example.com/?utm_source=verify&utm_medium=test.
  • Open the browser's developer tools and select the Console tab. Look for the line [EnfonicaTracker] Bootstrapping with tracking code: E-....
  • Select the Network tab and filter for ctjs.au. The request should return status 200.

If the request succeeds but the number doesn't change, the tracking code is wrong, the site is paused, the hostname isn't in Allowed domains, the subscription has ended, or no rule applies to this page. See Tracking numbers don't show on your website in the Help Center.

2. Confirm the number swaps

  • Look at the phone number on the page. It should be one of the pool's numbers. To see the pool's numbers, in the Enfonica Console open the tracking site, click Number pools, open the pool, and view its numbers.
  • If the number is a link, check that its href is tel: followed by the tracking number.
  • Open another page of the website. The same tracking number should appear.

3. Confirm a call is attributed

  • Call the tracking number shown on the page. Answer the call at the destination and stay connected for at least 60 seconds before hanging up, so the call also qualifies for integrations.
  • In the Console, click Tracked calls. The call appears when it starts and shows its outcome once it ends.
  • Open the call. In the Attribution panel, under Campaign, Source should be verify and Medium should be test. The attribution panel should show High confidence with the reason Single session match.

If the call shows No attribution, the number was dialled after your hold on it lapsed, about 2 minutes after you left the page or went idle. Repeat the test and call within a couple of minutes of viewing the page.

Repeat calls

If you call the same tracking number from the same phone again within 7 days of an attributed call, the new call inherits the attribution of the most recent attributed call and shows the reason Repeat call. A repeat call counts as attributed, so each one restarts the 7-day window. To test attribution again, use a different phone or a different number from the pool.

Having trouble? See A test call shows an earlier test's source in the Help Center.

4. Confirm integrations (optional)

If Google Analytics 4 is connected, the test call appears in Google Analytics Realtime within a few minutes. If Google Ads is connected, conversions require a real ad click and take up to 24 hours. See Integrations overview.

5. Check pool health after launch

After the website has had real traffic for a week, open the pool and check its Health. If it shows At risk or Critical, add numbers. See Size a number pool.

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